WASHINGTON SHOE COMPANY

RETAIL RETURN POLICY

For all returns and reports of defective merchandise please follow the steps below:

  • Call 1-800-925-7463, speak a customer service representative.
  • WSC will review the request.  On approval, an RA number will be issued and passed to the appropriate Returns Specialist to process
  • All return packages must include an RA number clearly marked on the outside and a note enclosed specifying the date of the return request and the name of the person who authorized it.
  • No collect freight returns will be accepted.  It is the customers responsibility to return the merchandise to WSC
  • When RA merchandise is received by WSC, a Credit Invoice will be issued and faxed or mailed to the customer
  • All merchandise must be received in original packaging.  Merchandise must be in new condition, not worn.

Please have the following information ready when requesting an RA#:

  • Number of items to be returned
  • Exact styles, sizes, and colors
  • The original shipping confirmation number included in received package.
  • Reason for the return

Any items not included on the return authorization will be denied a credit.

CREDIT FOR SHORTAGE

                Claims or discrepancies, including shortages or overages in shipping or invoicing, must be reported to our Returns Department within 10 days of receipt of goods.  This can be done by telephone, by fax to 253-234-3001, or mailed to the address listed below.  An acknowledgement of credit will be returned upon acceptance via fax or mail.  If you don’t receive acknowledgement, please contact us to insure proper credit.  Freight adjustment credits will not be authorized unless the shortage is in excess of 40% of the invoiced amount.

RETURN PRODUCT SPECIFICATIONS

Product can only be returned if it meets the following criteria. 

  • Defective merchandise can only be returned if it has not been worn  
  • Defective merchandise purchased from Western Chief must be returned within 30 days after it is invoiced, check your merchandise when it is received for any possible defects

RETURN AUTHORIZATIONS

All returns must be pre-approved.  All return packages must include a copy of the date and contact person you spoke with who approved the return.  Any box not clearly marked with this information runs the risk of being refused by our receiving department.  Returns will be subject to a 15% restocking fee if the reason for return is not found to be the fault of Washington Shoe.  Retailers must call Washington Shoe Company to request an RA# on defective goods within 90 days of invoice date.

 

Here at Washington Shoe Company we value our customers.  Our goal is to provide the best customer service possible.  If you have any suggestions or comments as to how we could better serve you, please feel free to contact your customer service representative toll free at

1-800-925-7463.
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