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What is your return / replacement policy?

If you purchased a pair of shoes through our web site and are not happy with your purchase, we will refund your order within 90 days of purchase.

A $5.00 return label for returns or exchanges is included with your order. For returns, the $5 will be deducted from your refund. For exchanges, please call Customer Service at 1-800-925-7463 to verify credit card information. 

All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages. 

Washington Shoe Company

Website Returns

5530 S. 226th St

Kent, WA 98032

Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.

Do you ship outside the US?

We currently ship using FedEx within the 48 contiguous U.S. states. We offer FedEx Smartpost, Ground, and Express delivery. We can only ship FedEx Smartpost to Alaska and Hawaii. Other locations are determined on a case by case basis so please inquire if interested

We are unable to ship, return, or exchange boots for customers outside of the U.S.

Access Staheekum on Amazon Canada here!

Where are your products made?

Staheekum footwear is designed and tested in the Pacific Northwest, and are produced in various regions of China.

What are your products made of?

Our shoes are typically made with suede or leather uppers, with wool or plush faux fur lining, and a durable outsole for indoor to outdoor use.

We strive to do our part in protecting the environment. Read more about our sustainable materials here and how our company is making an impact here

How do you ship product?

We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses. All website orders are now shipped in compostable bags. Our shoe boxes are completely recyclable. 

Do you sell replacement parts?

No, we do not sell replacement parts such as insoles or shoe laces. 

How do I clean my Staheekum shoes?

There are various cleaning methods for your shoes depending on the materials they are made with. Read more on our cleaning tips here!

Do you offer gift cards or gift wrap?

We offer gift cards in increments of $25, $50, and $100 - here. We also offer gift boxes for easy wrapping here.

How do I contact customer service?