We process returns and exchanges through our Returns Center. We accept returns and exchanges on unused product within 90 days of purchase. For your convenience, a return shipping label is included and costs $5 if used. You can pay for this fee here.
All returned items must be unused and in original packaging. To expedite your return, please include the original packing slip included with your order. Returns without a packing slip can be delayed or may remain unprocessed. Washington Shoe is not responsible for lost packages.
Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.
We are unable to ship, return, or exchange boots for customers outside of the U.S.