Orders typically ship within 1-2 business days, and Standard shipping typically takes 1-2 weeks to arrive.
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Customer inquiries will be responded to within 1-2 business days. Call or text us at (909) 403-6090.

M-F 9AM-4PM PST

Details on our policies available here and we’re happy to answer further questions.

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What is your return & exchange policy?

Do you ship outside the US?

We currently ship using FedEx within the 48 contiguous U.S. states. We offer FedEx Smartpost, Ground, and Express delivery. We can only ship FedEx Smartpost to Alaska and Hawaii. Other locations are determined on a case by case basis so please inquire if interested customerservice@washingtonshoe.com.


We are unable to ship, return, or exchange boots for customers outside of the U.S.

Access Staheekum on Amazon Canada here!

Where are your products made?

Staheekum footwear is designed and tested in the Pacific Northwest, and are produced in various regions of China.

What are your products made of?

Our shoes are typically made with suede or leather uppers, with wool or plush faux fur lining, and a durable outsole for indoor to outdoor use.

We strive to do our part in protecting the environment. Read more about our sustainable materials here and how our company is making an impact here

How do you ship product?

We have three delivery options available for most customers. We can ship FedEx Smartpost, FedEx Ground, or FedEx Express. We are only able to ship FedEx Smartpost for Alaska, Hawaii, or PO box addresses. All website orders are now shipped in compostable bags. Our shoe boxes are completely recyclable. 

Do you sell replacement parts?

No, we do not sell replacement parts such as insoles or shoe laces. 

How do I clean my Staheekum shoes?

There are various cleaning methods for your shoes depending on the materials they are made with. Read more on our cleaning tips here!

Do you offer gift cards or gift wrap?

We offer gift cards in increments of $25, $50, and $100 - here. We also offer gift boxes for easy wrapping here.

How do I contact customer service?

What is Route Protect?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.

Purchased Route Protect and need to file a shipping issue? File here.

Check out this page for full details on Route Package Protection.

What is your price adjustment policy?

If we mark down the price of an item you've already purchased, we will adjust and refund your order accordingly for the difference within 14 days of your original purchase date.

Why isn’t my discount code working?

There is only one discount allowed per order. Automatic discounts and discount codes are not combinable. Please note your discount codes expiration date if applicable. 

Do your shoes have a warranty?

Staheekum provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Staheekum beyond normal wear and tear, please contact us with photos and original receipt and we will be more than happy to replace your product at no cost to you with proof of purchase. Replacements can not be shipped outside of the United States.


Shoes not purchased directly from Staheekum.com must be returned or exchanged through the retailer product was purchased from (ex.Target,Costco, etc.). The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges.

Can I schedule a call with customer service?

Yes, to schedule a call with our customer service team click the button below.